Patient Flow Coordinator

Job Summary

As a Patient Flow Coordinator, you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel.

• Continuously monitor and improve departmental performance through timely dispatching of patient transport requests and personnel activity status.
• Resolve problems related to patient, visitor, staff or employee complaints.
• Utilize effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
• Ensure compliance with policies and procedures for departmental operations.
• Manage the Patient Transport Department in the absence of the Operations Manager or Supervisor if required.
• Motivate staff to function as a team in achieving goals and maximum productivity.
• Adhere to and promote associate compliance with standard universal and disease‑specific precautions and the OSHA blood borne pathogen standard; work to comply with all federal and state regulatory agencies.
• Understand and apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Monitor supplies and equipment; make purchase recommendations as needed.
• Perform other duties as assigned.

• Ability to plan, organize, coordinate and direct the activities of transport requests and associate productivity.
• Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) for full‑time positions.

Applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.