Hospital Clerk

Hospital Clerk – Westchester Medical Center Health Network

Location:

White Plains, NY

• Schedule appointments and provide information to patients, families, and staff.
• Process forms, maintain detailed patient charts, and prepare flow sheets and problem lists.
• Answer telephone inquiries, take messages, and refer calls to nursing and physician staff.
• Distribute patient rights booklets and ensure accurate documentation.
• Maintain appointment calendar, unit files, and logs.
• Open, sort, and distribute incoming mail and keep unit supplies inventoryli>
• Use computer applications such as spreadsheets, word processing, calendar, email, and database software.
• Maintain a, clean environment and follow unit procedures for equipment repair.

• Working knowledge of hospital organization and procedures.
• Ability to prepare and maintain records; good organizational and time‑management skills.
• Ability to deal courteously and effectively with the public and professional staff.
• Effective oral and written communication skills.
• Proficient in spoken English over the phone and in writing.
• Ability to maintain composure and work quickly and efficiently under stressful conditions.
• Good judgment and decision‑making ability.
• Strong customer‑service skills related to the delivery of care.
• Accuracy, thoroughness, and tact.
• Physical condition commensurate with the demands of the position.

• High school diploma or equivalency.
• One year of experience in a hospital or health‑care setting.
• Satisfactory completion of 30 college credits may be substituted for the required experience.
• Education beyond secondary level must be from a post‑secondary, degree‑granting institution recognized by the Board of Regents of the New York State Education Department.