CX Specialist @Loop Earplugs; English Native

Imagine this.

You start your day in a sunny office in Valencia. You speak English. You help customers feel heard, supported, and valued. No scripts. No cold leads. Just great conversations that make a real impact. Welcome to weWow 👋

At weWow, you’ll work with strong European brands in an international scale‑up environment. This role is part of a pilot strategic partnership with Loop Earplugs, you will be the voice that makes customers’ day: answering questions, solving problems, and creating moments that make them feel appreciated.

• Respond to customer inquiries via email, chat, social, and other channels
• Provide product advice, support with orders, returns, warranties, and troubleshooting
• Act as a brand ambassador in every interaction
• Take ownership of complex cases and proactively find solutions
• Collaborate with internal teams to improve processes and the customer experience
• Share insights and feedback to continuously improve our products and service

No robotic replies. No generic answers. Just genuine conversations that build trust and long‑term relationships.

• Are a native English speaker
• Care about people and enjoy helping them
• Are empathetic, emotionally intelligent, and a problem solver
• Think in solutions, not problems
• Work accurately and pay attention to detail
• Thrive in a fast‑paced, high‑growth environment
• Have customer service experience (sector experience not mandatory)
• Sales or D2C e‑commerce experience? Nice to have

• You get to genuinely help people
• Every conversation matters
• You become the trusted face of the brand
• You contribute to product and service improvements

• Breakfast & lunch at the office
• Spanish health insurance
• Free Spanish lessons
• Growth opportunities within weWow
• Monthly events, sports & socials
• Relocation support to settle in Valencia
• And most importantly: an international work environment where you’ll quickly feel at home