Assistant Store Manager

Overview

Assistant Store Manager – Title Max, Valdosta, GA. As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.

Assistant Store Manager – Title Max, Valdosta, GA. As an ASM, you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.

The hourly wage for the position is $15.00 per hour
. The hourly rate is one element of our Total Compensation package.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a learning management system with e-learning modules for professional and personal development.
• Cross-brand training enabling opportunities at any of our eleven brands across the country.
• Enrollment in a key holder program to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Health coverage options with telemedicine and medical spending accounts (HSA/FSA).
• Traditional 401(k) and Roth 401(k) with a generous Company match.
• Company-sponsored Life and AD&D Insurance.
• Voluntary benefits including dental, vision, disability, life, accident, and other options.
• Employee Assistance Program with mental health resources and life coaching for you and your family.
• Discount Marketplace with exclusive retailer discounts.
• Paid time off starting at 12 days in your first year.

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions and process loan/pawn applications, check cashing, and related products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining strong customer service to prevent loss.
• Maintain customer information in the POS system with accuracy.
• Provide support and coaching to Customer Service Representatives to ensure quality standards and safety procedures.
• Perform duties outside the office as needed (onsite vehicle appraisals, store errands, external marketing).
• Leverage partnerships, obtain referrals, and participate in in-store and community events to meet performance standards.
• Maintain store security, including opening/closing procedures and vault/cash drawer management.
• Help ensure compliance with Company policies, local, state, and federal laws; conduct store audits, create reports, and compile financial data.
• Monitor and maintain store appearance, address facility needs, and schedule maintenance as needed.
• Work in a fast-paced environment and manage multiple tasks to meet performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends. Minimum 40 hours per week.
• Store hours and minimum hours may change by brand at the Company's discretion. Ask your recruiter for current requirements.

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory or key holder experience.
• Excellent verbal and written communication skills.
• Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver’s license,…