Enterprise Desktop Administrator

Job Title:

Enterprise Desktop Administrator

Location:

Marietta, Georgia

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia.

We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice.

We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Primary Location for

Job Responsibilities:

• Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
• Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Position operates and supports the systems, services and solutions provided by the Enterprise Desktop Engineering group. The Enterprise Desktop Engineering group provides end-user device related services, and solutions. This includes but is not limited to desktop, laptop and mobile operating systems, related applications and hardware as well as enterprise mobility management solutions, software licensing, digital signage, and printing solutions.

• Operate and support enterprise desktop and end‑user device management related systems, services and solutions ensuring their quality, stability, recoverability, and security.
• Diagnose and resolve problems and service tickets.
• Maintain documentation of existing systems, services, processes, and procedures.
• Augment primary on‑call staff by responding to major on‑call events on nights and weekends.

Bachelor’s degree from an accredited institution of higher education in computer science or a related field, or an equivalent combination of relevant education and/or experience.

One (1) year of IT experience.

An advanced degree from an accredited institution of higher education in a related field.

Experience working in higher education.

• Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated.
• Able to diagnose and resolve problems.
• Able to identify problems and take appropriate action.
• Able to handle multiple tasks or projects at one time meeting assigned deadlines.

• Knowledge of several of the following: operating systems, virtualization, cloud services, and associated software.
• Extensive knowledge of desktop and end‑user device management operations.
• Must be aware of current technologies and industry best practices for areas of responsibility.

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills.
• Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite).
• Strong attention to detail and follow‑up skills.
• Strong customer service skills and phone and e‑mail etiquette.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values…