Manager Patient Access Services

LOWNDES MENTAL HEALTH CLINIC, 3120 N OAK ST EXT, VALDOSTA, Georgia, United States of America

Posted Friday, October 3, 2025 at 4:00 AM

Job Description

Legacy Behavioral Health Services is hiring individuals with a passion for making a difference in their community! We are seeking a Manager of Patient Access to work in our Lowndes Mental Health Clinic in Valdosta, Georgia. The Manager of Patient Access Services is responsible for the daily work flow of all patient access staff in scheduling and pre-service departments. Ensures that staff is operating in accordance with policies and procedures of the department and organization.

Works with Operations Managers to ensure good client relationships and team work.

Duties include recruiting, hiring and mentoring new employees, implementing industry standard key production indicators and motivating staff to ensure department goals are met and exceeded. Creates and maintains a positive culture for achieving outstanding client experiences.

Health Insurance- We offer top-quality and affordable State of Georgia insurance benefits to all full-time employees. We have several options are available with Blue Cross Blue Shield and United Healthcare

Flexible Benefits- We offer Group Term Life, Dependent Life, Accidental Death, Short, and Long Term Disability, Dental, Vision, Legal Insurance, Long Term Care, Medical/Dependent Care Spending Accounts, and Specified Critical Illness insurance

Competitive pay- We offer competitive compensation that is regularly compared to the market and factor in comparable work experience and education

Paid Holidays- We offer 9 paid holidays per year

Paid Time Off- We offer PTO that can be used for personal or sick leave

Retirement- We offer two retirement plans a 401k with a 3% match after one year of employment and a 457

Employee Assistance Program- We offer EAP services to all full-time and part-time employees. EAP services include legal assistance, financial consultations, access to work-life specialists, and up to 4 counseling session

This position requires:

• Bachelor’s Degree
• Minimum of 3 years of experience in a management level position in patient access or customer service, self-pay collections, billing and cash posting in a hospital, healthcare organization or physician practice
• Experience with Microsoft office required, including charting, flow charting and cause and effect.
• Must meet deadlines and manage competing demands.
• Must have knowledge of insurance eligibility verification and payment processing.
• Ability to perform routine mathematical calculations.
• Ability to maintain accuracy.
• Excellent verbal, written and interpersonal communication skills
• Proficient with Windows, MS Office Suite
• Demonstrates an independent work initiative, sound judgement and strong work ethic.
• Works cooperatively in a team atmosphere.
• Ability to handle multiple tasks simultaneously and be detailed oriented.
• Must be able to communicate clearly with patients, staff and managers both verbally and in writing.
• Shows objectivity and openness to others’ views; gives and welcomes feedback.
• Employee must possess advanced computer skills, and ability to learn new financial software applications.

Who are we:

Legacy Behavioral Health Services provides support within 10 counties in South GA, Ben-Hill, Berrien, Brooks, Cook, Echols, Irwin, Lanier, Lowndes, Tift and Turner County. Legacy Behavioral Health Services believes that through individualized care, quality of care and support, your life could be transformed.

Working Conditions: Physical Demands

Sit, walk, and stand: may spend up to twenty-five percent of working time standing/walking. Lift, carry, push, pull: usually not more than ten pounds of force is needed to lift, carry push, or pull objects. Bend, stoop, or kneel. Occasional bending and kneeling may be required in troubleshooting equipment/assisting clients. Manual dexterity/wrist and hand repetitions: good manual and finger dexterity is needed;

up to fifty percent of working time may be spent using a computer keyboard. Vision, hearing, and speaking. must have good visual acuity and depth perception to operate…