AR Account Manager

Description

Supports the overall business plan and strategic direction of the organization by efficiently and effectively managing accounts receivable collections, resolving outstanding claims, strengthening payer relationships, and driving timely, compliant reimbursement. This role is essential to whole patient care, financial performance, and the mission of Barnes Healthcare Services.

Competitive, market-based compensation and benefits that include:

• Health, dental, vision insurance + ancillary choices
• Teladoc services (provided at no cost)
• $50,000 Life insurance (provided at no cost)
• Employee Assistance Program (provided at no cost)
• 401K retirement + company match
• Short- & long-term disability
• 15 days paid vacation
• 8 Paid Holidays
• 40 paid volunteer hours
• Bereavement time off

• Models and holds others accountable to the Barnes culture, acting as a coach and mentor for others.
• Provides timely and accurate processing of revenue cycle workflows to support whole patient care, maximize financial performance, and advance the mission.
• Owns the assigned AR portfolio with a strong sense of accountability, managing payer and patient balances as if it were your own book of business.
• Ensures timely follow-up and resolution of outstanding claims across all payers and patient accounts.
• Works to maintain AR days within targeted benchmarks (e.g., 40 days) and reduce aging buckets by quarterly goals (e.g., 90-day balances reduced by 15%).
• Meets or exceeds monthly and quarterly cash collection goals
  , partnering with Finance on forecasting and early identification of shortfalls.
• Drives private pay collection efforts
  , establishing reasonable, patient-friendly financial plans when appropriate.
• Performs root cause analysis on denials and underpayments; files timely and successful appeals; collaborates with payer contracting and clinical documentation to prevent recurring issues.
• Acts as a liaison between clinical, intake, billing, and customer service teams to resolve account barriers and maintain transparent communication.
• Serves as the primary point of contact for payer-specific escalations and reconciliation needs.
• Monitors payer rule changes, regulatory updates, and reimbursement shifts; ensures claims meet contractual and compliance requirements.
• Provides weekly and monthly AR dashboards
  , identifies trends, and recommends workflow improvements based on data-driven insights.
• Maintains compliance with federal, state, and local laws and regulations and stays current on best practices.
• Identifies automation opportunities and workflow redesigns to eliminate waste and increase efficiency.

1. We believe the healthcare system is broken.

2. We believe personalized care is healthcare.

3. We believe in putting people over profits.

4. We believe our calling is to serve a higher purpose.

5. We believe every role is fulfilling this higher purpose.

6. We believe in leading with love and compassion.

7. We believe success flows from a heart of service.

8. We believe in serving with joy and purpose.

9. We believe in the healing power of authentic relationships.

10. We believe every team member is family.

11. We believe family fuels growth.

12. We believe in building each other up.

13. We believe unity is our strength.

14. We believe in lifting burdens together.

15. We believe in giving generously and selflessly.

16. We believe in enabling our team to become the best versions of themselves.

17. We believe everyone has a purpose, and when we find it, our purpose will have us.

18. We believe challenges refine us, like gold purified by fire.

19. We believe wisdom brings life.

20. We believe in seeking the good in everything and amplifying it.

21. We believe in using our time to bear lasting fruit.

22. We believe in being a light in the world.

23. We believe in being at the forefront of change and growth.

24. We believe in solving big problems.

25. We believe in transforming lives through community involvement.

26. We believe in the power of prayer.

• High school diploma or equivalent required; AA or higher preferred.
• Medical billing or revenue cycle experience strongly preferred.
• Strong communication skills and ability to partner across departments.
• Demonstrated ownership, accuracy, and accountability.
• Ability to work in a fast-paced, goal-driven environment.

• Prolonged periods of sitting and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Traditional Monday–Friday schedule.