Student Support Services Coordinator

Overview

Job Title:

Student Support Services Coordinator

Location:

Summerville Campus

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 294985

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia (USG) is comprised of 26 institutions of higher education and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. More details on the USG values and Code of Conduct are available online.

Augusta University Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Mentorship and Student Engagement (MSE) was established in 2018 to foster belonging and success in the Augusta University community. Our office collaborates with departments, colleges, and student organizations to promote Augusta University values. We advance student success and belonging through high-impact practices, targeted student success initiatives, and co-curricular engagement opportunities to build cultural competency.

This grant-funded position is responsible for the development and implementation of holistic Student Support Services (SSS) that are outcome-driven and primarily focused on retention, degree completion, and/or workforce readiness. The SSS Coordinator provides holistic, individualized support for first-generation, income-eligible students, and students with disabilities at Augusta University. This position works within the Mentorship and Student Engagement Office and in close partnership with the Academic Success Center to advance student persistence, progression, and degree completion.

• INDIVIDUALIZED STUDENT SUPPORT:
  Provide support for an assigned caseload of SSS participants in academic advising, student success development, career planning, financial literacy, financial aid/scholarship assistance, and graduate school advising. Implement proactive outreach and intrusive advising methods in all student interactions. Assess students' educational needs and develop/monitor individualized student success plans that include strengths, needs, and holistic success plans. Monitor student grades and progress toward graduation, meeting with participants regularly and making necessary referrals.
  
  Monitor student participation in SSS-specific student programming.
• PROGRAM RECORDKEEPING:
  Maintain accurate and up-to-date student records, including contact logs, case notes, and files for reporting and compliance purposes. Regularly update student and program records in the program database. Ensure that all guidelines regarding student eligibility are met. Track and monitor participant academic progress, retention, and degree completion outcomes.
• PROGRAM COMPLIANCE:
  Perform duties according to federal regulations and established practices, procedures, techniques, and standards in a safe manner with minimal supervision. Ensure compliance with EDGAR, GPRA, GEPA, FLSA, and FERPA.
• UNIVERSITY RELATIONSHIPS:
  Advocate for campus-wide retention initiatives. Partner with academic advisors, faculty, staff, students, and administrative personnel to track analytics and help identify risk indicators to support data-informed retention and transfer strategies.
• PARTICIPANT RECRUITMENT:
  Support student recruitment efforts, reviewing applications and determining participant eligibility in accordance with federal guidelines. Ensure all guidelines regarding student eligibility are met.
• SPECIAL PROJECTS:
  Participate in professional development and perform duties required for the successful implementation and operation of the project. Contribute to special projects that strengthen the SSS program and academic success efforts across the Mentorship and Student Engagement Office.
• OTHER:
  Perform other duties as assigned.

• Bachelor's degree from an accredited college or university and one year of related experience.

• Master's degree from an accredited college or university in education, student affairs, counseling, social work or related field. Experience in a higher education setting. Demonstrated experience in supporting…