Front Desk Agent

Four Seasons -  - Responsibilities:
Welcomes and registers resort guests, explains accommodations, and confirms method of payment.;
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.;
Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction.;
Assists with customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.;
Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner