Room Attendant

The Sonnenalp is currently hiring Room Attendants to join our Hotel Housekeeping team. This role is responsible for maintaining guest rooms to the highest standards of cleanliness, comfort, and presentation while supporting an exceptional guest experience.

Wage: $20.00/hour

Typical Schedule: Primarily day shifts; must be available to work weekends and holidays as needed.

Primary Purpose of Position

The Room Attendant-Entry Level is a position in the Housekeeping Department that reports to a Housekeeping Supervisor. The primary role of the Room Attendant-Entry Level is to learn the procedures, policies and standards required for this role at the Sonnenalp Hotel in order to develop proficiency.

Essential Duties and Responsibilities:

• The Room Attendant-Entry Level duties in the hotel include:
• Welcome and acknowledge all guests according to company standards; thank guests showing genuine appreciation
• Ensure personal appearance is professional and uniform is clean and pressed at all times
• Respond promptly to requests from guests, supervisors and other departments.
• Organize and restock cart at the beginning and end of the shift.
• Deliver any requested housekeeping items to guest rooms.
• Organize work schedule to complete daily assignment of a minimum of 8 Guest rooms ensuring adherence to high quality inspection standards of at least 85%
  • Remove trash, dirty linen and room service items
  • Make beds, clean bathrooms, replace dirty linens with clean ones
  • Dust, polish and remove marks from walls and furnishings
  • Check that all appliances are present in the room and in working order
  • Straighten desk items, furniture and appliances according to prescribed layout
  • Vacuum carpets and perform floor care duties in guest rooms as well as corridors
• Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms when asked
• Follow all company, safety and security policies and procedures; complete safety training and certifications; properly store flammable materials
• Report any damage of hotel property, maintenance issues or safety hazards
• Maintain confidentiality of proprietary information and security of guest rooms
• Support team members to reach shared goals.
• Speak with others using clear, respectful and professional language
• Perform other reasonable job duties as requested by Supervisors.

Education/Experience

• High school diploma preferred
• Less than 1 year of Housekeeping experience
• Basic English language skills preferred- i.e. ability to understand and respond to Guest needs and follow directions
• Experience operating cleaning equipment preferred

Special Skills/Equipment

• Ability to follow hotel policies and procedures
• Attention to detail and thoroughness
• Communication Skills - i.e. listen & respond clearly
• Professionalism
• Customer & Quality focus
• Time Management
• Team Cooperation
• Integrity / Honesty
• Ability to complete assigned work under supervision

Essential Physical Requirements

This role involves demanding physical abilities including but not limited to:

• Must be able to stand for duration of shift
• Ability to lift, push, pull and carry a minimum weight of approximately 25 lbs and have the ability to carry up to 50 lbs
• Ability to kneel, bend, crawl
• Ability to work in confined spaces
• Ability to tolerate exposure to dust and cleaning chemicals

Employee conduct:

• It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes

Employee Acknowledgement

I acknowledge and understand my job duties as described above; I confirm that I am capable of fulfilling the duties and physical functions of this position.