OWBR Concierge

We are seeking a full‑time year‑round Concierge to join our team at One Willow Bridge Road, our private residences in the Vail Village.

Wage: $20‑24/hr plus commissions & tips.
Typical Schedule: Shifts are from 6:45 am to 2:45 pm and from 2:45 pm to 10:45 pm.
Final date to receive applications: Hiring will occur on a rolling basis. Applications will be accepted until January 25th or until the positions are filled.

The Concierge delivers exceptional, personalized service to guests and club members, ensuring every stay is seamless and memorable. This role supports One Willow Bridge Road owners with vacation planning, coordinates guest services, and builds strong local relationships to enhance the guest experience.

• Provide personalized recommendations and arrange dining, transportation, and local activities.
• Maintain strong relationships with area restaurants, shops, and service providers.
• Handle check‑in / check‑out procedures and assist with guest requests and reservations.
• Manage cash drawer and process transactions accurately.
• Communicate professionally in person and over the phone; ensure messages are accurate and complete.
• Coordinate guest transportation and luggage handling.
• Assist members with scheduling vacation weeks and space‑available stays.
• Record guest feedback, service requests, and follow‑up actions in hotel systems.
• Collaborate with Front Desk, Bell, and other departments to ensure smooth daily operations.

• Previous concierge or front‑desk experience preferred.
• Warm, professional demeanor and excellent communication skills.
• Strong local knowledge and enthusiasm for guest service.
• Valid Colorado driver’s license required.
• Ability to stand/walk for long periods and occasionally lift up to 50 lbs.

Medical, dental, and vision insurance

• 401(k) & Roth options
• Paid time off, sick pay & holiday pay
• Resort discounts
• Disability & life insurance
• Employee Assistance Program
• Parking credit or discounted bus passes