Supervisor - Patient Access Vail, Colorado

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state‑of‑the‑art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

We are seeking a Patient Access Supervisor to support the daily operations of our registration and patient access functions. In this role, you will guide front‑line staff, ensure smooth admission workflows, and help maintain a high‑quality, patient‑centered experience. Under the direction of the Patient Access & Insurance Verification Manager, the supervisor will assist with human resources activities, staff development, process oversight, and department efficiency.

• Direct and coordinate the daily activities of Patient Access team members to ensure efficient workflow and high‑quality service.
• Manage staffing schedules to ensure proper coverage across all shifts; provide onboarding, training, and ongoing staff development.
• Oversee and support timely, accurate, and customer‑focused admission processes.
• Serve as the primary liaison between internal departments and external partners, promoting streamlined processes and ensuring required documentation is obtained prior to service.
• Explain admission‑related forms to patients, including conditions of admission, patient rights and responsibilities, advanced directives, and privacy practices.
• Maintain strong knowledge of billing processes and managed care contracts to accurately explain patient benefits and financial obligations.
• Address escalated patient questions or concerns with professionalism, empathy, and prompt follow‑through.
• Communicate across departments to verify complete and accurate registrations; provide staff coaching and corrective actions when needed.
• Assist with admitting patients for outpatient surgical and minor procedures.
• Track and report patient satisfaction scores related to the registration function; recommend and implement improvements.
• Assist with developing departmental goals and objectives and implementing policies and procedures.
• Collaborate with the Manager of Business Operations to identify and implement technology solutions that enhance patient access efficiency and customer service.
• Role‑model Just Culture principles and organizational values.
• Maintain HIPAA compliance and perform additional duties as assigned.

This job description reflects the general nature and level of responsibilities and is not intended to be an exhaustive list of all duties or working conditions.

Experience

• Minimum 2 years of healthcare experience in a patient access environment required.
• Must demonstrate the ability to manage the operational flow of a medical setting and exercise critical decision‑making to meet operational goals.
• Supervisory experience preferred.

Licenses & Certifications

• None required

Education

• No additional education requirements listed.

• Competitive Wages & Family Benefits:
  • Competitive wages to recognize your hard work!
  • Parental leave (4 weeks paid) to support your family!
  • Housing programs to help you settle in!
  • Childcare reimbursement because we care about your family!
• Medical coverage for your peace of mind!
• Dental care to keep your smile bright!
• Vision benefits to help you see clearly!
• Educational Programs:
  • Tuition Assistance to help you grow!
  • Existing Student Loan Repayment to ease your financial burden!
  • Specialty Certification Reimbursement to further your expertise!
  • Annual Supplemental Educational Funds for your ongoing learning!
• Paid Time Off:
  • Up to five weeks in your first year of employment, with even more time off as you continue with us!
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching to secure your future!
  • Life insurance for your peace of mind!
  • Short and long‑term disability coverage to protect you!
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement to support your health!
  • Recreation discounts to enjoy your free time!
  • Pet insurance because we love your furry friends too!

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$24.11 - $34.25 USD

As set forth in Vail Health Hospital’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.