User Support Tech

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

Vail Health is seeking an IT Support Technician to serve as a key resource for both on-site and remote technical support. This role provides Tier 1 and Tier 2 assistance for all VVMC computer systems, laptops, mobile devices, printers, and related peripheral equipment. The technician will play an essential role in ensuring smooth daily operations and supporting users across the organization.

• Provide Tier 1 and Tier 2 support for VVMC computer hardware, software, and applications.
• Monitor the ticketing system, prioritize requests, and resolve issues in alignment with established service level agreements.
• Configure, image, and deploy equipment including desktop PCs, laptops, and mobile devices.
• Collaborate with IT staff on short-term projects such as PC installations, printer setups, hardware and software upgrades, and cabling tasks.
• Support off-site locations as needed, including participation in weekend and nightly on-call rotations.
• Oversee daily computer operations to ensure completion of routine tasks, including midnight processing and daily logs.
• Create new procedures and update existing documentation to reflect current processes.
• Maintain HIPAA compliance and perform additional duties as assigned.

This job description reflects the general nature and level of responsibilities and is not intended to be an exhaustive list of all duties or working conditions.

Experience

• Two years of experience in healthcare information services preferred.

Licenses

Certifications

• None required.

Education

• No additional education requirements listed

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Medical
• Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$27.80 - $38.36 USD

EEO:
Vail Health is an equal opportunity employer. As set forth in Vail Health Hospital’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.