Emergency Services Dispatch

Overview

The Town of Vail is now accepting applications for openings as an Emergency Services Dispatcher. Emergency dispatching is an exciting career that is fast paced, very rewarding & is an essential role in public safety. By providing critical services to the community, as an emergency dispatcher, you can make a difference!

Our state-of-the-art communication facility is located in Vail, CO and dispatches emergency service calls 24/7 – 365 days a year, for 13 public safety agencies in Eagle County. This very important role ensures community safety utilizing phone and radio systems to support county-wide Police, Fire, and EMS agencies. To find out more about the Vail Public Safety Communications Center please visit their website.

• Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service.
• Performing Emergency Medical Dispatch when appropriate and giving lifesaving instructions over the phone to callers.
• Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details & identify the status and location of responders in the field.
• Distributing calls for service for Police, Fire & Medical units according to guidelines.
• Monitoring radio traffic for Police, Fire & Medical units.
• Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses & warrants.
• Sending emergency alerts to the public.

• High School diploma or equivalent.
• Ability to multi-task and thrive in a fast-paced environment.
• Demonstrate excellent verbal and written skills.
• The ability to have emotional control in stressful situations.
• Can display empathy & compassion.
• Strong computer and typing skills.
• Available to work a variety of shifts – including weekends, holidays and over-night shifts.
• Guest service, call center or emergency services related experience preferred.