Cluster Trainer; Retail Stores

Position: Cluster Trainer (Retail Stores) at Croma
Role & Responsibilities:
Training Needs Analysis
Liaise with all stakeholders to identify training needs related to product, technical knowledge, and behavioral skills.
Prepare and maintain a training calendar for all allocated stores.
Training Delivery & Execution
Conduct Product, Process, Systems, and Behavioral trainings for store employees.
Coordinate with various brands to facilitate training sessions luate on-floor training effectiveness and gather feedback from participants.
Training Content & Activity Design
Design training activities, including content creation and determining delivery modes.
Drive organizational-level training initiatives, including Learning Management System (LMS) adoption.
Training Coordination & Monitoring
Monitor both internal and external training programs, plan corrective actions as needed.
Manage ongoing training for store employees in collaboration with HR and Training teams to enhance skills and knowledge levels.
Training Reporting & MIS
Prepare MIS reports for all trainings conducted, including brand and external programs.
Analyze training effectiveness and provide actionable insights for improvement.