Tire and Battery Service Advisor

What you'll do

Be a Team Member:
Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians. Communicates and develops interpersonal skills for providing safe and efficient customer service. Be an Expert:
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications, and seasonality, alongside Point of Sale systems and phone and in‑person selling techniques. Be a Techie:
Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training. Adapt to new tools and encourage others to use them. Be an Owner:
Communicates equipment, tools, and supplies needs to TBC Lead. Tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory audit safety and compliance standards, reports TBC complaints, safety hazards, and problems with products, services, and work areas, completes paperwork logs and other required documentation, ensures merchandise is packaged, labeled, and stored per company policies and procedures.

Identifies member needs, assists members with purchasing decisions, and resolves issues and concerns. Be a Talent Ambassador:
Acts as a brand advocate by valuing the members’ experience in the TBC area, models high‑quality service and products, develops, influences, and inspires others to work in a respectful, supportive, and team‑oriented style. Understands roadblocks and assists in training team members. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources, collaborates with managers, coworkers, customers, and other business partners, identifies priorities, deadlines, and expectations, carries out tasks, communicates progress and information, determines, and recommends ways to address improvement opportunities, and adapts to and learns from change, difficulties, and feedback. Respect the Individual:
Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps attract the best talent. Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping develop and mentor others, recognizes others’ contributions and accomplishments.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts in a selfless manner, is consistently humble, self‑aware, honest, fair, and transparent.

Serve our Customers and Members:
Delivers results while putting the customer first, makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence:
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits…