Plumbing Manager

Plumbing Manager Description

We are an established residential and commercial service company seeking an experienced Plumbing Manager to lead, coach, and develop our plumbing team. This is a high-impact leadership role responsible for driving operational excellence, technician performance, customer satisfaction, and department profitability. If you’re a strong people leader with hands‑on plumbing expertise—and you thrive in a fast‑paced, service‑driven environment—you will be a great fit for this team.

Lead, mentor, and support a team of approximately 10 plumbers, ensuring high performance and alignment with company standards. Conduct regular one‑on‑ones, ride‑alongs, training sessions, and performance evaluations. Recruit, hire, onboard, and develop plumbing technicians in accordance with company and Nexstar best practices. Foster a positive, team‑oriented culture built on accountability, communication, and continuous improvement.

Ensure technicians follow proper diagnostic procedures, installation standards, and repair best practices. Monitor job quality, callback rates, customer satisfaction, and adherence to safety standards. Oversee daily workflow, capacity planning, and coordination with dispatch to optimize efficiency. Review work orders, estimates, and job costing for accuracy and profitability.

Track key performance indicators (KPIs) and drive performance using Nexstar‑style systems and processes. Help set department goals and implement action plans to achieve them. Support budgeting, pricing strategies, and revenue forecasting. Ensure proper inventory management, tool allocation, and equipment maintenance.

Serve as an escalation point for technical or customer issues. Support technicians in resolving complex plumbing challenges. Maintain strong relationships with vendors, suppliers, and inspectors.

You’re a strong candidate if you bring the following:

• 3+ years of experience managing a plumbing team
• Proven technical plumbing background (journeyman or master‑level experience strongly preferred)
• Experience managing, motivating, and developing technicians in a residential service environment
• Proficiency in Excel, Google Suite, and ideally Service Titan
• Strong communication, coaching, and leadership skills
• Valid driver's license and clean driving record
• Ability to pass a background check and drug screen

• Nexstar Network experience (highly desirable)
• Experience overseeing 10+ direct reports
• Knowledge of budget management, pricing, KPIs, and service operations best practices
• Ability to train and coach on soft skills, sales fundamentals, and customer communication

Salary – $85,000 — $140,000 annually, based on experience and qualifications.

• Vacation Pay, Sick Pay, and 7 holidays, including a floating holiday
• Medical, Dental, and Vision plans for you and your family
• 401(k) Retirement Plan with company match up to 4%
• Company‑paid life insurance and accident insurance
• Special Program Options: HSA & EAP
• Referral Bonuses, Loan Program, and Employee Discounts Program
• Ongoing Training for your Professional Development & Life Skills Courses
• Uniforms and Uniform Laundering — Work Boot Allowance (for select roles)
• Tools and Equipment Provided (for select roles)
• Company Vehicle & Gas Card (for select roles)
• Company‑issued iPhone + iPad (for select roles)
• Fun company‑sponsored events with lots of giveaways
• Working in an energetic, collaborative, and fun environment

If you’re looking for a place to build a long‑term career, work with a passionate and driven team, and be part of a company that values both its employees and its customers, then this is the place for you! We’re not just a company, we’re a team of dedicated professionals who are passionate about providing top‑quality HVAC services to our community.

Based in Novato, CA, we are committed to offering the best customer service while creating a rewarding and supportive work environment for our employees.

Peakzi