Student Services Generalist

This position is based at the Vacaville Center.

Under the direction of an assigned manager, perform a variety of support duties and provide current and potential students with registration, financial aid intake at Centers, outreach, assessment, and other student support services at multiple sites or in an assigned area. This position reports to the Dean of Enrollment Services.

The employee assigned to this class reports directly to the manager of their assigned area and performs specialized and complex work requiring previous work experience in student services and demonstrated ability to express empathy and a student centered focus.

• To be considered for this position, all complete applications and supporting materials must be received by the Final date to receive applications.
• Meeting the minimum qualifications does not assure the candidate an interview. It is, therefore, important that the application be thorough and detailed.
• Reference checks for the finalists will be conducted.
• Candidates should not expect official notification until the selection of the candidate has been completed.
• The College may re-advertise or delay filling a position.
• Travel costs related to the interview are the responsibility of the candidate.
• Finalists may be invited to a second interview with members of the administration.

Other job-related duties may be assigned.

• Provide administrative support to assigned supervisor and assigned programs and services.
• Provide general information and assistance in person, via phone and online to students, staff, counselors, faculty, administrators, and the public concerning registration, residency, financial aid intake at Centers, counseling services and matriculation components, outreach, assessment testing, and other student support services. Collect and account for money from students for registration or materials.
• Assist students in scheduling and preparing for all counseling appointments via phone, online and in person.
• Organize, coordinate, oversee, and administer assessment testing and orientation as assigned; prepare schedules for placement tests to meet student needs; scan faculty evaluations, summarize results and include student comments.
• Arrange special testing for students requiring accommodation; provide information to students and refer to counselors as appropriate. Oversee and participate in scoring assessment tests; record and retrieve test scores using automated equipment; process and distribute test results. Develop forms, handouts and other printed materials explaining assessment testing, score interpretation and matriculation guidelines.
• Work with K12 schools and community at large to connect early with all potential students and provide ongoing support needed to ensure thorough preparation for and successful enrollment in college. Collaborate with college staff, school administrators, and faculty to coordinate outreach to local high school, middle school, elementary school populations, and in the community in partnership with the Outreach and Public Relations Manager.
• Assist in preparing promotional materials, correspondence, reports, applications, and other written materials related to community outreach. Provide and disseminate student service information about practices and program requirements in accordance with faculty direction. Update information on electronic news board and bulletin boards.
• Assist individual students and groups with reference and research materials such as class schedules, catalog and program websites. Provide training in use of these tools. Assist students in preparation of formal counseling sessions. Refer students to appropriate Student Services programs and/or counseling for professional services.
• Prepare and maintain a variety of records, reports, and files related to student outreach activities; maintain confidentiality of student information records. May collect and compile statistical data into special or periodic reports.
• Train and provide work direction to student workers. Coordinate schedules and process student worker timesheets. Assist in recruitment and selection of student assistants; provide instruction in safe work procedures.
• Calculate units, evaluate courses, and compute GPAs for both high school and college transcripts. Record equivalencies and provide relevant information to other departments as needed.
• Use complex features of desktop publishing, word processing, database management, spreadsheet or other specialized software to create, develop, format, lay out, type, proofread, and prepare a variety of documents. Utilize standard office equipment and instructional media (ie. Microsoft Word, Excel, Access, Outlook, Banner, website management, ASSIST, College Source and SARS grid).
• Maintain various records, files, logs and lists; enter data in computer databases and file paperwork as required. Perform other office duties including composing correspondence…