Service Desk Representative

Join to apply for the Service Desk Representative role at Active Wellness
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Pay Transparency: $16.50 - $17.00 per hour (DOE)

The Service Desk Representative is a high‑profile customer service position that delivers beyond our members’ expectations. They contribute to member retention and new membership sales, respond promptly to members, check members in, and act as a resource for members’ needs of goods and services while in the club facilities. The Service Desk Representative acts as the club’s first line of communication with members and creates a friendly and welcoming environment.

• Greet members/guests enthusiastically and efficiently handle the check‑in process
• Answer telephone and field calls
• Schedule services appointments and take reservations either in person or by phone
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members, and refer them to Member Sales Department
• Be knowledgeable about all programs and activities offered throughout the center
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Inventory of food items as well as locker and laundry service
• Maintain communication log and lost & found ledger
• Handle member injury and illness incident reporting
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by supervisor

• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Attend Active Wellness site meetings and trainings
• Handle injury and illness and security incident reporting

• Previous health club personal training experience is a plus.
• Previous experience with Member Management Systems is a plus.
• Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry.
• Minimum GED/High School Diploma or equivalent.
• Must be detail oriented, organized and highly responsive with a commitment to customer service.
• Strong verbal communication skills.
• Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry.
• AED/CPR/First Aid Certified.
• Proof of citizenship or legal status.

• Ability to take the responsibility for the health and safety of others.
• Ability to stand for several hours in a shift; ability to lift 25 lbs.
• Fitness club environment.
• Must follow OSHA and Active Wellness safety standards.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Active Wellness LLC is an equal opportunity employer.