Reception Administrator

Go back Central and North West London NHS Foundation Trust

The closing date is 04 March 2026

We are seeking an enthusiastic and dedicated individual to join our team as Reception Administrator who will be based at Laurel Lodge, Hillingdon and expected to cross cover across a number of clinic sites within the Hillingdon Borough. We are looking for staff to provide front of house reception cover for a fixed term of 12 months.

This role will require working across the clinic sites on a rotational basis, and may include evening and weekend cover. The postholder will be required to provide short notice cover across the sites for annual leave or sickness.

We reserve the right to close this advert early if we receive a high volume of applications. Please apply as soon as possible.

To act as front of house and receive, assist, and direct various patients, staff, and visitors to appropriate services.

To provide general assistance and support basic administrative needs of the Hillingdon Community Teams located within sites.

The postholder will be expected to work closely and in synergy with the wider Hillingdon Administration service including dedicated Team Administrators.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre‑Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit:
Skilled Worker visa:
Overview -

There's a place for you 're passionate about delivering first‑class patient‑centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust.

With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.

To work as part of a team providing reception support front of house meet and greet, giving basic information and dealing with drop‑in enquiries in a courteous and appropriate manner. Referring clients to relevant staff/clinics, or taking messages as appropriate.

• To be responsible for opening/unlocking and closing/locking up of clinic sites in accordance with security protocols.
• To maintain an effective message taking system, recording messages for staff and being responsible for seeing that they reach their destination.
• To arrange appointments for clinic sessions as required and maintain up to date filing systems of clients records.
• To facilitate the booking and use of interpreting or transport services as required.
• To enter and keep basic information around appointments on the patient information system.
• To use IT systems as required, following appropriate training, to carry out a range of duties to support health centre staff.
• To participate in maintaining an up to date display of health education literature within the reception…