Principle Private Sector Housing Officer - Hillingdon

Overview

A. Job Description details for the role within Private Sector Housing Service.

• People Management:
  Manage a team within the Private Sector Housing Service, lead in supporting the team with complex, contentious or sensitive casework relating to enforcement of standards and licensing conditions in houses in multiple occupation (HMOs); manage workloads and targets; monitor team performance.
• Staff development:
  Ensure staff have the necessary skills and knowledge, including adequate training, development and CPD requirements; motivate, coach and evaluate staff in technical areas; provide mentoring and support for staff in the wider service or for specific cases.
• Resident & Community Contribution:
  Demonstrate understanding of the Council's Customer Care Standards and ensure these standards are met to deliver the vision of putting residents first.
• Communications & responses:
  Provide draft responses for Freedom of Information Act requests and enquiries for the Mayor, Councillors, MPs and senior managers and ensure these are provided within agreed timescales.
• Representing the service:
  Represent the service at multi-disciplinary forums and at meetings with external agencies as required.
• Inclusion & accessibility:
  Ensure the HMO service is culturally sensitive, challenges discrimination and is delivered in a welcoming and accessible manner to vulnerable adults, and to people whose first language is not English or who have a disability or learning difficulty.
• Training & empowerment:
  Develop and deliver support/training packages to both landlords and tenants to encourage self-learning and accreditation where appropriate.

Evidence of experience in housing services, people management, and casework related to enforcement of standards and licensing conditions in HMOs is expected. (

Note:

specific qualifications are not listed in the original description.)

Eden Brown Synergy is an equal opportunities employer.