Head of Estates & Facilities Operations

The post holder is a senior leader within the Estates & Facilities (E&F) Directorate, providing strategic, operational, commercial and contractual leadership across the full range of Estates & Facilities Services. The role includes serving as Contract Manager for all Facilities Management (FM) contracts (including Soft FM and Retail Catering), ensuring the highest standards of contractual delivery, financial performance, compliance and customer experience.

The post holder will support and deputise for the Deputy Director of Estates & Facilities, contributing to and implementing the strategic direction of the E&F Directorate. The post holder will lead the development of commercial, contractual, performance and benchmarking functions, delivering high-quality, value-for-money services that meet organisational objectives and statutory obligations.

• Deputise fully for the Associate Director of Estates & Facilities Performance & Commercial, including attendance at Trust Board, Directorate and senior leadership meetings.
• Provide strategic leadership across all functional areas: commercial, contractual, compliance, data systems, performance, soft FM, retail catering, estates planning and E&F corporate services.
• Lead the development of long-term strategic plans (1–5 years) for Estates & Facilities, incorporating Trust objectives, national policy, sustainability goals and evolving clinical need.
• Coordinate the annual business planning cycle, ensuring alignment with Trust strategic priorities, financial frameworks and the broader Estates Strategy.
• Provide senior strategic oversight of Hard FM services, including engineering, maintenance, lifecycle planning, building fabric, plant, infrastructure and utilities, ensuring services are safe, compliant, resilient and aligned to clinical priorities.
• Ensure Hard FM services are fully integrated into Estates & Facilities strategic planning, capital programmes, risk management and performance frameworks.
• Represent the Directorate at internal and external meetings, building and maintaining strategic relationships.