Leasehold and Ownership Manager

About the role

At Hillingdon Council, we aren’t just restructuring and changing titles; we are fundamentally changing the way we deliver our services. We are looking for a Leasehold and Home Ownership Manager to deliver an excellent, resident-focused service in a new era for income management in the service.

In this pivotal role, you will be responsible for supporting residents to pay their Service Charges and Home Ownership through a fair, supportive and enabling approach. Your mission is to help transform the service into one where people-skills are just as important as following clear regulatory and best practice processes. We are looking for partners in this journey, who can identify, reach out and connect residents to a wide variety of support services.

We need high-performing people who can deliver excelling performance not just through metrics, but by instilling a culture where every decision puts positive results for the council and residents at the heart of what we do. Income is the lifeblood of the service and helping residents manage their finances is our goal. If you are ready to be part of the future of our income service, we want to hear from you.

In return, we offer you a real future. Housing is a career with lots of diverse options and paths to take. We will invest in you to achieve your potential, and ensure you are supported in your personal development with options like Multiverse courses and a CIH qualification.

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds.

We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be…