Attendance Support Officer

About the role

The Attendance Support Officer will enable pupils to receive maximum benefit from the education provision made available to them by assisting their regular attendance s will be achieved through supporting individual pupils and their parents, enabling effective communication between parents, carers, guardians, and school, and monitoring school and pupil attendance data to provide support and focus efforts to unblock wider barriers to attendance.

It may be necessary due to a high volume of applications to close this role earlier than the advertised end date.

• Develop, implement, and review Attendance Plans for pupils and their families to help them overcome non-attendance difficulties.
• Engage parents in attendance contacts and formal meetings regarding poor attendance.
• Deliver interventions directly to young people and/or the family unit and broker services from partner agencies, voluntary or community groups as required.
• Be persistent in engaging families or individuals who may be resistant by using assertive, creative, and practical engagement strategies.
• Provide families with advice and guidance on the implications of non-school attendance and contribute to the process of applying due process, including legal proceedings if necessary.
• Maintain effective communications with partner agencies and support family members in accessing and engaging with universal and targeted services as required.
• Attend case conferences, statutory reviews, court, and other meetings as required.
• Maintain timely and concise electronic case records and written reports that evidence the work undertaken and the progress achieved.

• 5 GCSEs including Maths and English or NVQ level 3 in an appropriate field.
• A recognised qualification in a related profession (e.g., Education, youth work, child and family development) is desirable.
• Ability to undertake occasional evening and weekend work.
• Experience of working as an education welfare officer/school attendance officer/equivalent, or direct face‑to‑face working with pupils and parents in an educational or social care setting for a minimum of one year.
• Good self‑organisational skills, able to work independently and as part of a team.
• Knowledge and understanding of the problems and difficulties faced by families and the ability to help them find constructive solutions.

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work‑life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco‑friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24‑hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

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