Commercial Support Specialist

The Impact You'll Make

Join our Danfoss Drives team at Uxbridge as Commercial Support Specialist and become the driving force behind seamless customer interactions and operational excellence. Your proactive support and problem‑solving will ensure our customers receive timely, accurate, and high‑quality service – strengthening relationships and enabling commercial success.

In this role, you will collaborate with your team members to deliver outstanding service and operational support that helps Danfoss meet its commercial goals. As the link between customers and internal teams, you will ensure Sales & Service orders are processed smoothly, issues are resolved quickly, and communication flows clearly. Your responsibilities include:

• Supporting customers and commercial teams with timely, accurate responses to queries, orders, and requests
• Managing Sales & Service order processing and documentation, ensuring everything runs smoothly from start to finish
• Collaborating across departments to resolve issues quickly and keep customers happy.
• Maintaining data accuracy in systems and reports to support decision‑making and compliance
• Identifying opportunities to improve processes and embracing new tools as part of our digital transformation, helping us work smarter and deliver even better service
• Acting as specific point of contact and providing dedicated support to selected customers, including ad hoc customer visits

• Experience from a customer‑focused role, ideally in customer service or commercial support
• Solid Microsoft Office skills and motivation to learn using other systems (e.g. Salesforce, SAP, AI tools)
• Excellent communication skills – clear, professional, and friendly, with a customer‑first mindset
• Attention to detail – especially when handling orders, data, and documentation
• Team spirit – someone who enjoys working closely with sales, logistics, and finance to get things done
• Problem‑solving ability – staying calm under pressure and quick to find practical solutions
• Fluent English language skills

For further information about the position, please contact Franziska Reiter, Talent Acquisition Partner, at +49 (0).

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work‑life balance. Your well‑being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off‑ and on‑highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district‑energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family‑owned, employing more than 39,360 people, serving customers in more than 100 countries through a global footprint of 95 factories.