First Response Claims Handler

Location: Uxbridge |
Type: Full-Time Hybrid

£25k plus commission of circa £4k

Ready to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident!

We've been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast‑paced, fun and supportive team!

• Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim.
• Investigating accident details to assess liability, damages and potential fraud!
• Explaining our services and benefits to our clients in a clear & confident way – feeling confident in negotiating and sales skills is a benefit!
• Organising suitable replacement vehicles quickly and efficiently.
• Managing multiple client accounts with empathy and professionalism.
• Making smart, commercial decisions that benefit both the customer and the business!
• Delivering top‑tier customer service with empathy & energy!
• Promoting our services with confidence and care!

• A friendly and engaging phone manner.
• Strong communication, listening skills, and decision‑making skills.
• Great time management and attention to detail.
• The ability to stay calm and make quick, informed decisions.
• A passion for helping people and working in a team.
• A team‑first attitude and a willingness to learn.
• Basic Microsoft Office skills (Word, Outlook).
• Bonus points for knowledge of the automotive or insurance world—but not essential!

• A fun, social, and supportive team environment – with team meetings, games, fun socials both as a team and a wider business! We work hard, support each other & have fun while doing it!
• Loads of opportunities to grow your skills in customer service, sales, and admin – as well as lots of progression opportunities from within!
• A company that genuinely cares about its people and customers – a meaningful role where we help people during a stressful time & make a difference!
• We have been around for 30 years and are still growing.
• Fast‑paced days that fly by—and no two are ever the same.