Customer Success Manager

Do you have a passion for client relationships and want to help businesses and educational institutions get the most out of their (digital) communication? At Intractive, you help organizations reach, engage, and activate their audiences with interactive content. As a Customer Success Manager, you are the key link between our customers and our platform.

About Intractive
Intractive is a fast-growing SaaS scale‑up based in Utrecht. We develop a platform that enables organizations to create interactive content — such as interactive videos, articles, and learning modules — without needing any technical skills. Our clients include leading corporates, educational institutions, and government organizations who use Intractive to make their communication and learning more engaging and effective. We’re a tight‑knit, ambitious team that loves building great products and helping our customers succeed.

The Role
As a Customer Success Manager, you manage a portfolio of 50‑75 clients, ranging from large corporates to leading educational institutions. You combine a personal, consultative approach with your key accounts with smart, scalable processes for your broader portfolio. Your goal: make customers successful with Intractive and thereby contribute to retention and growth. You work closely with our Sales and Product teams, identify upsell opportunities and hand them over to Sales, contribute ideas for product improvements based on what you hear in the market, and help take our Customer Success approach to the next level.

What You'll Do

Guide customers from onboarding through renewal and help them achieve their goals with the Intractive platform

Proactively identify risks and opportunities based on usage data, health scores, and personal contact

Conduct business reviews with key accounts and create success plans

Advise on best practices for interactive content and storytelling

Identify and qualify upsell and cross‑sell opportunities for the sales team

Contribute to scaling CS processes: playbooks, automation, and segmentation

Be the voice of the customer toward Product, Sales, and management

Who We're Looking For

5+ years of experience in Customer Success, Account Management, or a comparable client‑facing B2B SaaS role

You've previously managed a portfolio of 30+ business clients and know how to prioritise

You're data‑driven: health scores, dashboards, and churn signals are second nature to you

You understand how tech stacks, integrations, and data analytics work at a conceptual level

You communicate fluently in Dutch and English, both written and verbal

You're proactive, structured, and able to work independently in a growing organisation

Bonus: experience with education, EdTech, interactive content, or storytelling

What We Offer

A competitive salary with variable compensation (commission + NRR bonus)

The opportunity to help shape a growing Customer Success team

25 vacation days base (31 in practice)

A vibrant atmosphere: we could share any number of anecdotes here, but the bottom line is we genuinely enjoy working together. After‑work drinks, ski trips together — you name it.

An impactful product that helps organisations transform their communication

Klinkt dit als een plek waar jij zou willen werken?

Laat van je horen! We kijken ernaar uit om je te leren kennen.

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