Community & Support Specialist

Uitloggen
Overview  Play Station isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The Play Station family of products and services including PlayStation5, PlayStation4, PlayStation

VR, Play Station Plus , acclaimed Play Station software titles from Play Station Studios, and more.
Play Station also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The Play Station brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Why Nixxes:
Nixxes Software is an industry-leading Dutch company specializing in video game design, development and porting. Working alongside global partners since 1999, our work is fueled by a love for gaming and commitment to innovation. Our Utrecht based team prides itself on delivering the best possible experience for every gamer, regardless of platform. In July 2021 Nixxes joined Play Station Studios to focus on delivering the highest-quality gameplay experiences for Play Station fans.
Responsibilities   Investigate and respond to support tickets, assess priority and impact, categorize, and keep track of potential issues.
Communicate with players to help troubleshoot issues and discover potential bugs.
Assist with writing support documentation such as FAQs and patch notes for existing and upcoming titles.
Help investigate and reproduce potential complex bugs together with our QA and development teams.
Track player sentiment and look out for reports of potential issues on forums and social media.
Work together with Play Station Studios worldwide on multiple projects simultaneously.
Qualifications/Requirements   Excellent high-level understanding of hardware and software used in PC gaming.
Strong knowledge of current PC gaming trends.
Strong analytical and problem-solving skills.
Strong communication and writing skills in English.
Experience working with technical teams to identify and solve issues.
Ability to work independently and collaborate with multiple teams.
Must live in the Netherlands, this is not a remote role.
Pluses   Experience in the games industry.
Experience in technical customer support.
Familiarity with Play Station games on PC.
Familiarity with customer support platforms and bug tracking software.
Equal Opportunity Statement  Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Play Station is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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