Technician Engineer; Cloud Desktops & M365

Position: Technician Engineer (Cloud Desktops & M365)
Utica, MI (Office-first with flexibility / hybrid options) | Microsoft 365
• Azure
• Windows
• Citrix/VMware
• Security
• Automation
Help businesses run better-starting with the user experience

At SMART I.T. Services, we support organizations with cloud-first IT, cybersecurity, and proactive managed services. We're hiring a Modern Workplace Engineer who's strong in Microsoft desktops + cloud productivity and comfortable in environments that include Citrix/VMware virtual desktops-someone who can improve, standardize, and elevate the end-user computing experience across diverse client environments.

This is a great fit if you like being hands-on, enjoy talking to people, and love taking a messy "it works... kinda" environment and turning it into something clean, secure, and scalable.
What you'll do

• Support and improve Windows desktop environments (performance, stability, user experience, standards).
• Deploy, configure, and optimize Microsoft 365 / Office 365 (identity, apps, collaboration, security baselines).
• Work across cloud/hybrid environments-Azure and Microsoft services, plus on-prem where needed.
• Support and enhance virtual desktop platforms and related tooling (Citrix/VMware-style environments).
• Handle escalations with excellent communication: diagnose, explain, resolve, and document clearly.
• Strengthen environments with practical security (MFA, endpoint hardening, patching, backup awareness, least privilege).
• Build repeatable processes and automations (workflow mindset, runbooks, integrations-tools like n8n/Zapier-style orchestration where it fits).
• Help teams adopt modern productivity tooling in a safe, useful way (including Microsoft Copilot and OpenAI-powered workflows where appropriate).

Technologies you'll touch (depending on client)

• Windows 10/11, desktop troubleshooting, imaging/provisioning, endpoint management concepts
• Microsoft 365 / Office 365, Azure, Windows Server, Active Directory/Identity
• Citrix and/or VMware virtual desktop environments
• Networking basics (VPN, DNS, DHCP, Wi-Fi) and common firewall/VLAN concepts (Cisco/Meraki exposure is a plus)
• MSP tooling (ticketing/RMM such as Connect Wise/Kaseya-style operations)

You might be our person if...

• You've supported a lot of users-and you can balance empathy with efficiency.
• You're comfortable in both cloud and desktop worlds (and you don't get intimidated by hybrid complexity).
• You can work in virtual desktop environments and know what good looks like for modern endpoints.
• You're the "tinkerer" type: home lab, cloud sandbox, testing policies, trying automations, helping friends/family with tech.
• Bonus (not required): you've experimented with local/private AI tools, light self-hosting, or you're excited to learn.

Experience level

We're open to multiple levels, but this role is best for someone with strong hands-on Microsoft desktop + cloud experience and comfort working in enterprise-ish end-user environments.
Benefits

• 401(k) retirement program
• Health insurance
• Paid time off
• Your birthday off

Ready to apply?

If you want to work on modern workplace environments-cloud productivity, desktops, virtual desktops, and practical automation-apply today.

Hybrid/Flex Role - Local Residency Required:
This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.