Patient Service Representative II PER DIEM​/SEASONAL

Michigan Institute of Urology is seeking a dedicated and professional Patient Service Representative II to join our team in Utica. This per diem role is perfect for someone looking for a consistent, part-time schedule in a high-quality medical environment. We are looking for a team player who is ready to learn and provide exceptional service to our patients.

• Hours: Per Diem, providing approximately 16–24 hours per week
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• Schedule: Daytime shifts occur Monday through Friday, 8:00 AM – 5:00 PM.
• Work-Life Balance: No nights, no weekends, and no holidays.
• Location: 11051 Hall Road, Utica, MI 48317.

• Entry-Level Friendly: While 2-3 years of customer service experience is required, we are happy to train the right person on our specific medical processes.
• Specialized Environment: Work within Michigan's leading urology institute, ensuring a seamless experience for patients from intake to checkout.
• Collaborative Team: Work closely with both clinical and clerical staff to achieve the best patient outcomes.

As a Patient Service Representative II, you are the face of the clinic and a key part of the administrative team:

• Patient Coordination: Welcome patients, manage the registration process, and ensure all demographics and insurance information are updated.
• Financial Tasks: Collect co-payments, deductibles, and outstanding balances. Help verify insurance benefits (HMO, PPO, Medicare, etc.).
• Administrative Support: Handle appointment scheduling, manage referrals/authorizations, and assist with scanning and filing medical records.
• Clinic Flow: Facilitate a smooth patient experience by communicating with clinical staff and maintaining accurate medical records in the EMR.

• Experience: Minimum of 2–3 years of general customer service experience required. (Experience in a medical office is a plus, but not required).
• Education: High School Diploma or equivalent required.
• Skills: Ability to use computer programs (Microsoft Office) and learn medical software (EMR).
  • Excellent verbal communication and organizational skills.
  • Ability to multitask and remain calm in a busy environment.
• Requirements: Must be 18+ and authorized to work in the U.S.

Ready to start your career in healthcare? Apply today to join a team that values great service and professional growth in a clinic setting.

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner.

They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.

Responsibilities include but are not limited to:

• Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
• Actively participates in problem solving and identifying improvement opportunities.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of…