Business Strategy & Initiative Manager

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Consumer Transformation team is responsible for delivering responsible growth by leading the planning and execution of OpEx and large Risk initiatives requiring technology change. The Consumer Transformation team analyzes call types and client insights to identify enhancements to improve client experience, drive digital adoption, increase automation and reduce call volume. The Associate Facing Solutions team within Consumer Transformation manages desktop applications and platform integration to improve servicing through new capabilities and streamlining process inefficiencies.

The team is accountable for the desktop platform strategy & planning, roadmap and project execution in partnership with key partners (Technology and Business partners across the enterprise), and manages cross‑functional initiatives that improve performance. The
Business Strategy & Initiative Manager
role reports to the head of Associate Facing Solutions and will be responsible for leading new cross‑functional initiatives from ideation to execution and delivery, supporting automation and AI initiatives from a desktop and CSR perspective, and communicating the initiative narrative and improvements to senior leadership.

• Create a clear, strategic approach to guide effective program management, execution and control

• Track milestones while developing, maintaining and reporting on an overall integrated delivery plan

• Strong business centric mindset with ability to use sound business judgment and tailor approach to drive optimal business outcomes

• Integrate knowledge of end‑to‑end business process into program planning and decisioning processes

• Develop, maintain and report on an overall integrated delivery plan and able to communicate at the senior executive level

• Define and drive the strategic roadmap for enterprise capabilities in partnership with business and technology stakeholders to ensure stakeholder alignment. Prioritize opportunities based on strategic alignment, feasibility, and return on investment

• Lead the creation and delivery of robust project plans with ongoing reporting to highlight progress to goal and results for the associate‑facing desktop platform

• Translate business objectives into clear, actionable requirements that guide design and development. Facilitate collaboration and coordination across teams to explore and prioritize opportunities. Leverage CSR feedback and top opportunities to create a strategic roadmap and communicate story effectively

• Partner with frontline lines of business, business partners and Technology to drive results and ensure successful implementation of initiatives. Operate as strategic liaison, ensuring alignment of technical solutions with business goals

• Oversee execution across multiple initiatives, ensuring timely delivery, quality outcomes, and alignment with strategic priorities. Lead the end‑to‑end lifecycle of automation — from strategic planning and requirements definition to execution and delivery. Ensures that all capabilities are aligned with Consumer goals, meet associate needs, and are delivered on time. Mentor project owners for effective program delivery

• Champion a culture of innovation and agility. Innovate and…