Customer Service Desk Clerk​/Cashier-Mountain Green

Customer Service Desk Clerk/Cashier-Mountain Green

at Lees Marketplace

Lee’s Marketplace is a family‑owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high‑quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and strive to make a positive impact in the communities we serve.

• Greet and assist guests at the service desk with courtesy and professionalism.
• Process returns, exchanges, and refunds according to company policies.
• Answer phone calls, respond to guest inquiries, and direct calls to the appropriate department.
• Assist in monitoring front‑end operations, helping ensure lines stay minimal and guests are served quickly.
• Work side by side with the Front‑End Manager to help oversee cashiers, baggers, and front‑end workflow.
• Balance cash drawers and maintain accurate transaction records.
• Assist with guest complaints, concerns, or special requests, escalating when necessary.
• Keep the service desk area clean, organized, and well‑stocked with supplies.
• Support front‑end operations as needed, including bagging or assisting at registers.
• Verify correct payment methods are accepted and properly processed.
• Ensure team members are aware of current promotions, ad pricing, and in‑store specials.
• Oversee daily cash handling procedures, including tills, safe counts, and deposits.
• Maintain cleanliness, safety, and organization of front‑end, entry areas, and parking lot.

• Ensure each guest receives a prompt, friendly, and efficient checkout experience.
• Provide knowledgeable answers to guest inquiries.
• Assist in training team members to resolve guest concerns professionally and escalating when necessary.
• Monitor and help manage front‑end operations to minimize wait times.
• Ensure accurate application of promotions, ad pricing, and loyalty programs.
• Maintain a visible presence at the customer service desk to support guest interactions and team guidance.
• Address and follow up on guest feedback or complaints, coordinating with other departments as needed.
• Promote and exemplify a high level of morale within the department and store, utilizing friendly but professional methods of honest and open communication.
• Display excellent problem‑solving skills and pride themselves on finding the best resolution that exemplifies the “Lee’s Way – doing what’s best for our guests, our team, and our company.”
• Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards.

• Ensure front‑end team members handle products with care, inspecting items during checkout to maintain quality standards and replacing any products that do not meet Lee’s Marketplace expectations.
• Assist in training and ensure adherence to proper bagging procedures to prevent cross‑contamination and ensure the safe handling of guest groceries.
• Continuously improve familiarity with product location throughout the store to better assist guests and team members.
• Follow correct procedures for handling damaged items, including appropriate storage locations by department.
• Ensure that no returned perishable items are placed back on the sales floor, in accordance with food safety and quality standards.
• Follow proper procedures for handling returns, exchanges, and special orders, ensuring compliance with company policies.

• Maintain a clean, organized, and welcoming front‑end area, including registers, bagging areas, and entrances.
• Follow all safety and sanitation procedures and ensure adherence by all front‑end team members.
• Conduct regular checks of workstations for cleanliness, safety hazards, and operational readiness.
• Respond to spills, hazards, or other safety issues promptly and according to policy.
• Oversee hygiene practices for all front‑end staff, including regular use of proper sanitation processes.
• Report any safety hazards or equipment issues to the Store Director.
• Be responsible for accident reporting for team members as well as guest accidents in a timely manner.
• Adhere to all food safety and sanitation regulations.
• Contribu…