Laundry Attendant

Job Summary

To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, maintaining Resort’s cleanliness standards of: general area buildings, condos, and housekeeping areas. Have efficient use of tools and supplies. The Resort prides itself in the level of personalized service we provide; staff is to maintain a high level of integrity and service to always attend to our guests’ needs in a professional manner.

• Manager:
  Housekeeping Manager
• Direct Supervisor:
  Assistant General Manager
• Indirect Reporting Relationship:
  General Manager

• Display a pleasant, professional, and guest oriented attitude at all times.
• Understand the importance of guest communication and satisfaction.
• Properly maintain equipment used and operate in a safe manner.
• Understand the safe use of all cleaning supplies.
• Comply with resort and department codes, policies, procedures, and regulations.
• Consider and understand guests/guestrooms security, privacy & comforts.
• Be willing to participate in team efforts and communicate with fellow employees.
• Develops and maintains excellent inter‑departmental communications concerning unit quality, including housekeeping and maintenance.

• Reports for duty on time and in uniform
• Operates washers and dryers, loading and unloading, cleaning filters as necessary
• Sorts linens that are heavily soiled, unable to be cleaned and unsuitable for use to be utilized as cleaning rags, and records totals of all soiled linens
• Folds all linens and stores by category in neat stacks
• Creates condo prep bags in accordance with checklist
• Reports any malfunctions to supervisor
• Maintains cleanliness and organization of storage area at all times
• Records monthly linen inventory
  
  Advises supervisor of linen shortages, detergent, and categories that need purchasing
• Organizes the allocation of linens to each room attendant
• Keeps laundry room clean and organized
• Assists with housekeeping duties when needed as follows:
• Cleans guest rooms, lobby, and corridors
• Cleans service and vending areas
• Collects trash throughout the property
• Cleans restrooms generally and replenishes supplies
• Assists team members as needed and helps cover shifts and clean rooms when needed
• Performs outdoor maintenance work as directed
• Participates in special cleaning projects as directed
• All other duties as assigned by management
• Assist with any special projects as assigned by Housekeeping Manager/Supervisor

• Must have good oral and written communication skills
• Excellent interpersonal skills
• Ability to multi‑task