Group Reservations Coordinator

Overview

Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique ultra-premium experience amidst breathtaking natural scenery. The resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of high-end amenities including upscale dining, a state-of-the-art spa, and curated retail experiences. Whether guests are planning a group retreat, event, or personal escape, Black Desert Resort delivers world-class hospitality and unforgettable stays.

Job Summary

The Group Reservations Coordinator serves as the primary liaison between the Reservations and Group Sales teams and is responsible for managing all group-related reservation requests. This role handles rooming lists, ensures accurate billing and contract compliance, and provides a seamless experience for group contacts and attendees. The ideal candidate is organized, service-focused, and able to work collaboratively across departments to support group success.

Job Specifications

Onsite: Black Desert ResortShift & Schedule Availability: Year-Round / Full-Time

Pay Range: $24 – $26/hr this is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Pay & Benefits:Comprehensive health insurance, 401K with company match, employee dining room, flexible time off, exclusive resort discounts, and employee complimentary hotel stay program
• Guest-Oriented Role: Work in a team environment that is focused on service and hospitality
• Career Growth: Opportunities to advance into Sales and Marketing

• Provide detailed information about resort amenities, services, room types, and rates.
• Use the reservations system to check block availability and book group reservations accurately.
• Maintain group blocks by entering group rooming lists, monitoring pickup, cut-offs, and attrition; ensure proper billing, deposits, and routing are reflected, and all reservation details match the group contract.
• Assist guests with special requests and inquiries in a professional and courteous manner.
• Collaborate with other resort departments to ensure group requirements are met.
• Process reservation-related paperwork and maintain accurate records.
• Follow up on guest bookings, confirmations, and group communications.
• Address and resolve issues or concerns that arise during the reservation process.
• Maintain up-to-date knowledge of resort events, promotions, and policies.

• High school diploma or equivalent required; hospitality-related education a plus.
• 1–2 years of experience in hotel reservations, front office, or group coordination preferred.
• Familiarity with PMS/reservations systems (e.g., Opera, Syn Xis, or similar).
• Strong organizational, communication, and time-management skills.
• Excellent phone etiquette and a guest-focused demeanor.
• Proficiency with Microsoft Office and ability to learn new software.
• Must be able to work a flexible schedule, including weekends and holidays as needed.

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