Concierge Manager

Concierge Manager

Powder Mountain is a year‑round resort and real‑estate development project nestled across 12,000 acres in the Wasatch Mountains of Northern Utah. We strive to be the premier destination that blends outdoor recreation, cultural programming, and exceptional hospitality into a unique community experience.

Big‑hearted champions-tone and tenacious, intolerant of mediocrity, who are passionate about outdoor recreation, art, and meaningful connection. Join us to deliver an elevated guest experience and build a multi‑season destination that sparks wonder.

We are a progressive employer focused on pay equity, inclusion, and diversity. We value a non‑hierarchical, inclusive environment.

Well‑groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

• Health, Vision, and Dental Benefits
• 401(k) Plan with company match
• Employee Assistance Program
• Generous Paid Time Off
• Company‑provided Life Insurance & Short‑Term Disability
• Seasonal ski & summer passes for self, self & dependents + Buddy vouchers
• Life‑Style Spending Account
• Education Assistance
• UTA ski bus pass and employee shuttle service
• Powder Mountain retail/rental discounts and on‑mountain F&B discounts
• Powder Mountain snow sports school discounted lessons
• Access to partner discounts via , , Outdoor Professional Network
• Powder Mountain on‑snow uniform for specific roles
• Free on‑site gourmet team‑member lunches
• Modern office with indoor/outdoor meeting spaces

• Manage all concierge services for Powder Haven, Powder Mountain’s private community.
• Oversee the overall success of the concierge program including promotion, gathering feedback, and creating solutions for improvement.
• Hire, train, schedule, guide, review, and manage career growth and discipline of the concierge team.
• Manage the concierge department’s budget and proposals.
• Analyze data, create performance reports, and present findings to upper management.
• Bring creativity to the role to keep the Powder Haven experience unique.
• Act as an ambassador for the Powder Haven Membership and Real Estate departments, exemplifying 5‑star customer service.
• Address neighbors’ and guests’ concerns promptly and proactively.
• Mitigate escalated guest requests.
• Lead team meetings, create goal plans, and collaborate with other teams for Powder Haven success.
• Ensure timely fulfillment of guest requests (e.g., grocery and mail delivery).
• Respect privacy of Powder Haven members and guests.
• Respond to inquiries within one hour and follow up on completion.
• Demonstrate strong problem‑solving and leadership abilities.

• Bachelor’s or Associate’s Degree preferred.
• High school diploma or GED required.
• Age 21+.
• Professional interest in real‑estate and concierge services.
• 3–5 years’ experience leading in a guest‑facing hospitality role.
• Polished, professional appearance.
• ులવ expected to work at multiple resort locations.
• Clean driving record.
• Must pass a background check.
• Flexible work schedule (weekdays, weekends, holidays, nights).
• Computer proficiency.
• Ability to lift 50 lbs or more.

• Full range of body movements.
• Reach, push, pull, lift, and carry objects that may be heavy (40+ lbs).
दर्द
• Prolonged periods of standing, walking, bending, and twisting.
• Walk on even, uneven, or slippery terrain.

• Office settings.
• Mountain‑top buildings with occasional cold exposure.
• Outdoor environments in summer months.
• Busy, occasionally noisy lodge spaces.