In-Room Dining Manager

Overview

Black Desert Resort, set against the dramatic lava rock landscape of Southern Utah, is a luxury destination resort offering elevated accommodations, dining, and personalized guest experiences. In-Room Dining is a critical touchpoint for guests seeking privacy, comfort, and high-quality service delivered directly to their accommodations.

The In-Room Dining Manager is responsible for overseeing all aspects of in-room dining operations at Black Desert Resort. This includes staffing, service execution, quality control, scheduling, training, and coordination with Culinary, Front Office, and Housekeeping teams. The role ensures in-room dining service meets brand standards for presentation, accuracy, timeliness, and guest satisfaction. This position requires strong operational leadership, attention to detail, and the ability to manage a 24-hour service model while balancing labor efficiency and elevated service expectations.

Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Full-Time
Pay Range: $60,000 – $75,000/year. This is the range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

• Leadership Role:
  Lead a high-visibility service that directly impacts guest satisfaction and loyalty.
• Ultra-Premium Environment:
  Be part of a world-class resort delivering refined, personalized experiences.
• Comprehensive Benefits:
  Health insurance, 401(k) with company match, Flexible Time off, employee dining room, exclusive resort discounts and free hotel stay program.

• Oversee daily in-room dining operations, ensuring timely, accurate, and high-quality service delivery.
• Hire, train, schedule, and supervise in-room dining staff, including servers, order takers, and supervisors.
• Maintain service standards, presentation guidelines, and brand expectations for all in-room dining orders.
• Coordinate closely with Culinary to ensure menu execution, food quality, and>
• Collaborate with Front Office and Housekeeping to ensure seamless guest communication and room access.
• Monitor labor, scheduling, and productivity to align with occupancy levels and demand patterns.
• Manage inventory, supplies, and equipment related to in-room dining service.
• Review guest feedback, service recovery opportunities, and satisfaction scores, implementing improvements as needed.
• Ensure compliance with health department regulations, food safety standards, and resort policies.
• Develop and maintain SOPs, training materials, and service workflows for in-room dining operations.
• Participate in menu updates, pricing reviews, and service enhancements in partnership with F&B leadership.
• Act as the on-site leader during peak service periods, evenings, overnight operations, and high-occupancy days.
• Support special requests, VIP amenities, and customized guest experiences as needed.

• Minimum of 3–5 years of food and beverage leadership experience, preferably in hotel or resort in-room dining operations.
• Strong understanding of service standards, food safety, and guest experience expectations.
• Proven ability to manage schedules, labor costs, and operational workflows.
• Excellent leadership, communication, and coaching skills.
• Strong organizational and problem-solving abilities.
  
  Experience with POS systems, ordering platforms, and hotel operating systems preferred.
• Ability to work flexible hours including evenings, weekends, holidays, and overnight coverage as required.

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