Food and Beverage Manager

JOB SUMMARY

The Food and Beverage Manager supervises the daily operation of the kitchen, servicing banquets and restaurants, maintaining established quality and service standards, and maximizing profits. Ensures food quality by fostering a cohesive team dynamic, prioritizing prompt, courteous, and accurate service delivery.

• Oversees the daily operations of all resort Food & Beverage outlets, including café, restaurant, and bar operations.
• Trains, supervises, and motivates the Food & Beverage team, including servers, bartenders, hosts, and support staff.
• Oversees weekly schedules, supervising staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Maintains knowledge of restaurant staff positions to assists in performing duties as needed.
• Ensures compliance with all health, safety, and sanitation regulations and standards.
• Conducts pre-shift meetings to inform staff of daily events; reviews daily specials.
• Inspects daily pre- and post-shift side work and cleanliness of outlet areas.
• Collaborates with the Executive Chef and kitchen staff to ensure timely and accurate food preparation, presentation, and service.
• Coordinates and oversees special events, banquets, and catering functions, ensuring seamless execution and customer satisfaction.
• Requisition s food and equipment, giving specifications, quantities, and quality descriptions.
• Monitors performance of the restaurant through analysis of guest feedback and financial reports.
• Assists in team member discipline, recognition, and performance evaluations.
• Effectively communicates policies and procedures to subordinates.
• Establishes staffing needs for all outlets. Interviews and hires staff for seasonal and non-seasonal positions, as needed.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

• Bachelor's degree in Hospitality Management or Business Administration from an accredited university or equivalent in related field.

• A minimum two (2) years of experience in the food and beverage/hospitality field required.
• A minimum one (1) year of supervisory experience as Food and Beverage Manager and/or similar role in the hospitality industry field required.

Spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff. A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge.

Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action. Develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives.

Specific supervisory duties include, but are not limited to the following:

• Determines and creates policies, procedures, and manuals for direct reports.
• Establishes objectives and goals for the team; plans, organizes, and manages work flow.
• Assigns, monitors, and reviews work; evaluates direct report's performance.
• Recruits, interviews, trains, disciplines, and terminates direct reports.
• Orientates and trains direct reports.
  
  Approves time records and time off requests; submits payroll for direct reports.
• Investigates and resolves concerns and complaints.
• Provides assistance and support; maintains a positive and professional working environment.

• Food Handler's Card - must be state/county-specific.
• Alcohol Awareness Training Certification - must be state/county-specific.

This position requires the capability to understand and follow both oral and written directions, as well as, knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

• Computer proficiency in Google Workspace.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Understands how to develop and implement business strategies.
• Ability to interpret and create policies, procedures, and manuals.
• Excellent customer service skills.
• Ability to motivate and inspire a team to provide extraordinary customer service.
• Strong leadership and organizational skills, with the ability to…