Customer Relations Specialist

Strata Networks is seeking a Customer Service Specialist in our Roosevelt, Utah retail location.

In this role, you’ll be the first point of contact for new and existing customers—whether they’re calling in, walking through our doors, or exploring new services. You’ll assist with billing questions, account changes, and service requests while also promoting Strata’s products and solutions. Every interaction is a chance to create a great customer experience.

• Serve as the primary point of contact for customer inquiries by phone and in-person
• Assist customers with billing questions, new service requests, disconnects, and account changes
• Complete service applications and gather required customer information
• Investigate credit references for new customers
• Process accurate billing updates for service changes
• Greet all customers with professionalism, warmth, and a solutions-focused mindset
• Promote and sell Strata Networks’ products and services
• Build strong knowledge of all company offerings
• Collaborate as a team player across departments
• Support company goals and strategic objectives
• Take on additional duties as needed

• High School Diploma plus a Business Degree or 2–5 years of customer service, sales, or retail experience
• Outstanding verbal and written communication skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to prioritize work and meet deadlines
• Problem-solver who can quickly identify issues and solutions
• Ability to maintain confidentiality and follow written and verbal instructions
• Typing speed of at least 45 WPM with 90% accuracy

• Primarily office-based; occasional travel between offices may be required
• Ability to read computer screens and reports, hear and communicate clearly with customers and coworkers
• Ability to stand, walk, and lift up to 40 lbs

At Strata, we offer more than just a job—we offer a supportive, team-oriented, and rewarding environment where your contributions matter. You’ll work with great people, build valuable skills, and make a say-yes difference for customers every day.

If you’re motivated, customer-focused, and ready to grow with a company that values both professionalism and fun, we’d love to hear from you.

Apply today and help connect our communities—one great customer experience at a time.