Security Project Specialist

Overview

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Security Technician to join our culture. In this role, you will support installation, programming, system start-up/check-out, certify, and customer training on assigned projects including small to large projects that vary in complexity. As a Security Technician, you are part of a dynamic team that allows you to grow as Convergint grows.

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You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and operate on a foundation of 10 Values and Beliefs that drive our culture. We are the #1 global, serviced-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Convergint’s greatest strength is our people. Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Support installations either hands-on, training new colleagues, or help over the phone. Perform inspections and help with programming remotely or onsite, test & commission systems, and support the install and service team remotely or onsite on a variety of standard and non-routine systems and equipment including physical or electronic security, fire alarm & life safety, and/or building automation. You are a key interface for the provision of remote and onsite technical support and are accountable for maximizing customer satisfaction.
• Read basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interpret manuals, schematics, and wiring diagrams, and repair equipment using knowledge of electronics and standard test instruments and hand tools.
• You are a key source of understanding security hardware for installation and service best practices. Strengths include system knowledge, inspections, hardware functionality & compatibility, low-voltage circuitry understanding and system theory of operations.
• Provide second-level technical support for Project Team Leads and help resolve high-level service calls.
• Responsible for iTrac creation and updating as needed for all new installations and CSP inspections.
• Work with the Engineering Specialist to understand basic system software and certifications for remote programming and support needs; understand how the customer is using the system to know how to program it.
• Act as a trusted service provider at all times, ensuring Convergint Technologies is the customer’s first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Using technical knowledge, mentor less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Performs other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure; ability to meet customer needs and…