HVAC Retail Business Developer

HVAC Retail Business Developer
Location: Urbandale, Iowa
Company: R3 Heating & Air
Position Type: Full-Time | In-Office
Compensation: Salary + Commission, Depending on Experience
Benefits: Health Insurance after 90 days | PTO/Vacation after 90 days
Offer Contingent on Successful Background Check

R3 Heating & Air is the rapidly growing HVAC division of R3 Roofing & Exteriors, a family-owned company rooted in the values of Loyalty, Accountability, and Community. We take pride in delivering high-quality workmanship, honest communication, and long-term comfort solutions for homeowners across the Midwest. As our retail HVAC division continues to expand, we’re looking for a motivated Retail Business Developer to help drive growth and serve our customers.

The HVAC Retail Business Developer plays a key role in generating retail HVAC opportunities, maintaining strong customer relationships, and supporting revenue growth through consistent outreach.

This role includes:

• Reconnecting with previous R3 customers
• Nurturing existing networks
• Generating new leads through proactive outreach
• Working closely with the Marketing Department on promotional sales and seasonal campaigns

This position is ideal for someone confident on the phone, comfortable with homeowner engagement, and driven by results.

• Contact previous R3 customers to schedule retail HVAC bids and follow-ups
• Maintain consistent communication via outbound calls, email, and text
• Generate new leads using proactive outreach, networking, and local market engagement
• Build and maintain a strong pipeline of retail opportunities and track all activity in the CRM

• Educate homeowners on HVAC services, promotions, and seasonal offerings
• Schedule bidding appointments for the Comfort Advisor and HVAC team
• Provide clear communication to ensure a smooth homeowner experience
• Support the sales process through detailed follow-up and timely outreach

• Coordinate with the Marketing Department on promotional sales initiatives and seasonal campaigns
• Serve as the main driver aligning customer outreach with marketing efforts
• Share feedback, customer trends, and results to help improve future campaigns

• Track outreach performance, scheduled appointments, and conversions
• Maintain accurate logs of calls, customer interactions, and generated leads
• Participate in team meetings and contribute ideas to improve lead generation

• Strong communication and customer service skills
• A positive attitude and proactive, self-motivated work style
• Experience with outbound calling, customer outreach, or sales (preferred)
• HVAC or home services experience is a plus, not required
• Comfortable in a structured, metrics-driven role
• Ability to collaborate effectively with sales, service, and marketing teams

• Family-owned company with a supportive, accountable culture
• Clear opportunities for career growth and advancement
• A respected brand with loyal customers and strong community presence
• A role that directly contributes to division growth and customer satisfaction