Parts Specialist

Overview

Join to apply for the Parts Specialist role at O'Reilly Auto Parts
.

Responsibilities include providing high-quality customer service to retail and installer customers and supporting store management in daily tasks. Bilingual candidates are encouraged to apply.

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by phone: answer calls per company policy, look up parts and quotes, recommend premium and related items, and offer the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept cash/cheques, make change, and process credit card transactions.
• Process exchanges and returns for credit in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, freight receival, stocking, fronting, facing, and cleaning.
• Perform daily operational tasks such as preparing returns to be shipped to the distribution center, assist with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Perform in-store services for customers (where state/local laws allow): install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company eligibility requirements).
• All other duties as assigned.

• Required: Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:  or call  option , and provide your requested accommodation, and position details.

• Entry level

• Part-time

• Sales and Business Development
• Retail

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