IT Service Desk Intern

This internship will work 32 hours per week, beginning in early June and run 8 weeks through early August. The Intern will work onsite at our corporate headquarters in West Des Moines, IA.

This application will close on March 27th, 2026.

Position

Description:

The IT Service Desk Intern provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

Position Requirements :

* Rising college senior or recent college graduate.

* Knowledge of Windows operating systems and Microsoft 365 suite.

* Basic understanding of network concepts and troubleshooting.

* Familiarity with remote desktop support tools and ticketing systems.

* Excellent communication skills, both verbal and written.

* Strong problem-solving and analytical skills.

* Ability to explain technical concepts to non-technical users.

* Customer-oriented mindset with a focus on user satisfaction.

* Ability to work effectively in a team environment.

* Excellent time management and prioritization skills.

* Willingness to learn and adapt to new technologies and processes.

* Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred.

* Ability to work the time necessary to complete projects and/or meet deadlines.