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IT Service Desk Intern
Job in
Urbandale, Polk County, Iowa, 50398, USA
Listed on 2026-03-09
Listing for:
ITA Group
Apprenticeship/Internship
position Listed on 2026-03-09
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
This application will close on March 27th, 2026.
Position
Description:
The IT Service Desk Intern provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.
Position Requirements :
* Rising college senior or recent college graduate.
* Knowledge of Windows operating systems and Microsoft 365 suite.
* Basic understanding of network concepts and troubleshooting.
* Familiarity with remote desktop support tools and ticketing systems.
* Excellent communication skills, both verbal and written.
* Strong problem-solving and analytical skills.
* Ability to explain technical concepts to non-technical users.
* Customer-oriented mindset with a focus on user satisfaction.
* Ability to work effectively in a team environment.
* Excellent time management and prioritization skills.
* Willingness to learn and adapt to new technologies and processes.
* Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred.
* Ability to work the time necessary to complete projects and/or meet deadlines.
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