NOC Analyst

Description

Proactively monitor IT infrastructure and assure rapid and superior response to alerts to. Apply troubleshooting and technical skills to help diagnose and mitigate, as well as coordinate with company work groups, internal and external technical service providers, and business partners to resolve incidents. Work within a ticketing system to track, maintain, and elevate incidents and requests.

Act as the technical liaison support between other information technology groups and the technology resource center. Confer with internal and external technical support staff including vendors and carriers when necessary to work on affected hardware, software and associated peripheral devices including voice and data circuits to come to a timely resolution to incidents within Service Level Agreements (SLAs).

Responsible for prioritizing actions required on concurrent events identified through automated alerts, monitoring, or direct contact by a company workgroup, internal or external technical service providers or external business partners.

Coordinate planned outages and maintenance work with internal and external technical service providers as it would integrate with the Incident Management process.

Provide limited after-hours support for Service Desk rollover calls according to shift.

Bachelor's degree in computer science, Information Technology or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor's degree. A minimum of two years additional directly related technical experience is required.)?????

Three years of experience in a NOC environment or similar.

• Basic level analysis and design skills involving the ability to gather data on systems issues, ability to diagnose server, voice or network alerts, events or issues
• Basic knowledge of current technologies, tools, applications, and vendors along with understanding of common information architecture frameworks
• Professional technical certifications in infrastructure solutions or ability demonstrate equivalent knowledge.
• Cisco Certified Network Associate (Compulsory), CCNP, CCIE etc.

• Demonstrate proficient knowledge in all of the following core disciplines:?
• Network Device Management and Troubleshooting:
• Enterprise Network Routing LAN-WAN-WLAN-DC
• Enterprise Network Switching
• Enterprise Firewalls
• Basic knowledge of utility energy management and industrial control (OT) networks desirable.
• Candidate must also have:
• Hands on configuring and troubleshooting experience on router, switches / firewalls / multiplexer/ networking devices?
• A solid understanding of the OSI or TCP/IP model? A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP.
• Effective oral and written communication skills.
• Effective analytical and problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Employees must be able to perform the essential functions of the position, with or without an accommodation