Digital Pro CX Analyst

The Data Analyst on the Digital Pro CX team is responsible for collecting, processing, and analyzing data to assess digital tool performance. This role supports data‑driven decision‑making by evaluating KPIs and synthesizing insights from multiple sources to drive continuous improvements in customer experience.

In this role, you will:

• Align with the digital product team to define KPIs for performance tracking.
• Work with technology partners to collect raw data from systems.
• Create regular reports for stakeholders, leadership, and the Pro CX team.
• The Pro CX team will utilize the reports to guide strategic planning and decision‑making.
• Stakeholders and leaders will use reports for insights and progress tracking.
• Summarize analytics on performance and trends linked to goals.
• Recommend actions to enhance customer experience and guide strategic decisions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• 3+ years of digital marketing analysis experience.
• Familiar with Omni-Channel Media Measurement Frameworks (MMM, Incrementality, MTA).
• Skilled in building dashboards with Looker Studio and Power BI.
• Proficient with PowerPoint and other presentation tools.
• Clear data communicator for audiences of all expertise levels.
• Experienced in Google Analytics, Google Tag Manager, Salesforce, Retool and Oracle Cloud Solutions.

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada.

Pella is consistently recognized as a great place to work by Newsweek, Forbes, and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

• Job Identification 250018
• Job Category Marketing
• Posting Date 02/23/2026, 09:21 PM
• Job Schedule Full time
• Locations st St., Urbandale, IA, 50323, US (Hybrid)