Customer Service Representative

Job Description

Handling inbound calls from providers checking eligibility and/or claim status for members.

Call center environment taking inbound and outbound calls.

Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner.

Research customer inquiries and follow up with customers as needed via email or outbound phone calls.

Ability to troubleshoot basic website errors/question.

Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc.

Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.

Request additional/missing information from the customer via written or verbal communication.

Document client issues and escalation issues to appropriate parties to resolve.

Assist with L&H or P&C insurance policy questions.

Ability and flexibility of working a scheduled day.

• Customer service
• Call center
• Insurance
• Inbound calls
• Outbound calls
• Customer support
• Operation

• 1+ year of customer service experience
• High School Diploma or GED

This is a Contract to Hire position based out of Urbandale, IA.

The pay range for this position is $17.31 - $17.31/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Urbandale, IA.

This position is anticipated to close on Mar 19, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.