Stabilization Case Manager

Qualifications

• Associate degree in human services or related field; combination of education, training, and experience in the field may be considered.
• One year of experience in human services and/or bachelor’s degree preferred.
• Ability to pass a criminal background check.
• Strong background in customer service and human services with programs targeting the population.
• Knowledge of and/or experience working with mental health and/or substance abuse preferred.
• Knowledge of trauma‑informed care principles.
• Knowledge of and/or experience working with medically fragile individuals.
• Knowledge of and/or experience with the DCFS system.
• Valid driver’s license, safe and reliable vehicle, and the ability to transport clients and their children and visit their homes throughout the service area daily.
• Possess household budgeting skills.
• Knowledge of continuing education options including high school, trade, and college.
• Understand steps to implement a plan to work toward gainful employment for individuals lacking employment history.
• Knowledge of housing continuum from shelter to home ownership in the service area.
• Knowledge of public assistance programs, including eligibility and application process.
• Ability to attend community meetings, provide program information at community meetings, and collect and share relevant meeting information with the team.
• Knowledge and respect for lifestyles and problems of poverty in the community.
• Ability to work with clients on an individual basis and in groups.
• Excellent customer service skills with a professional demeanor, networking skills, and the ability to exercise good judgment in complex situations.
• Proficient in English (spelling, punctuation, grammar).
• Ability to attend worksite regularly to perform job duties and responsibilities.

• Use motivational interviewing to assist clients in setting personal goals toward stability.
• Computer skills needed to complete case documentation, data entry, and timesheets.
• Ability to work a flexible schedule to accommodate client scheduling needs, including periodic evenings and weekends.