Director, Customer Partnerships

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Position at Parts Town

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

• Parts Town Pride – check out our virtual tour and culture!
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Customer Partnerships Director (AKA PARTnership Builder) will oversee a key group of Chains Segment customers. This role is responsible for developing and maintaining relationships for a strategic set of customers through account penetration, sales, and marketing activities. Sales & marketing activities for each customer include: building a business plan to maximize profitable growth, prioritizing time and resources to fulfill the plan, building communication and other proactive tools with marketing to increase sales, creating new business building opportunities, and successfully leading projects.

We are looking for an individual who can build strong relationships with customers, set priorities, and follow through on commitments!

• Manage and drive strategic account performance through development of business plans to maximize profitable growth
• Deliver annual sales, MP overall contribution objectives
• Obtain new accounts to consistently meet and exceed quarterly and annual sales quotai>
• Proactively build and maintain in-depth knowledge of industry trends and competition
• Cultivate a network of influential contacts at all levels of customers to achieve sales objectives within assigned customers
• Work collaboratively with sales, marketing, and customer experience teams to maximize initiatives by sharing knowledge and developing proactive tools

• You have 5-7 years of experience in a fast-paced, high growth consultative & collaborative sales environment
• You’ve previously led, and grown a sales territory
• You have a proven track record of success in national account leadership, account development, project management, and data management
• Your people & presentation skills are top notch!
• You’re an all-star communicator and are fluent in English (both written and verbal)
• You can accommodate up to 30% travel time
• Knowledge of Supply Chain and Marketing is a bonus!

Our team is all about building genuine relationships and working collaboratively within Parts Town and across the industry. We’re a fun bunch with ambitious goals. When we are in the office, we love to celebrate big wins, birthdays, and milestone…