Outreach Coordinator

Main Location - URBANA, IL 61801## Description At Common Ground Food Cooperative, we support local farmers & producers. We are here to serve the local CU area by providing nutritious groceries, house-made delights, and natural products for body & home. We strive to create a place for all our neighbors to gather & learn. We believe that good people and good food combined with hard work and care for community can bring great things to us all.

Common Ground isn't your average employer: we provide competitive wages and benefits, a great work environment, and plenty of opportunity for growth. You can make a difference here. Common Ground offers:
* 3+ weeks paid time off for all employees (4+ weeks after 2 years service)
* Sick pay for all employees
* Staff discount for you and 2 others
* Employee charge account
* Medical, Dental, & Vision benefits
* Life Insurance (Voluntary additional coverage also available)
* Illness and Accident insurance
* Sustainable transportation incentive program
* Retirement Simple IRA & company matching
* Relaxed dress code
* Opportunity for advancement
* Employee referral program
* Employee assistance programs
* Employees included in Policy and Decisions Common Ground's first and most important End is "The Co-op is the center of an inclusive and vibrant community."  Everyone is welcome here. What this looks like for us regarding hiring: we do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.
* Offers consistent, fair, and respectful customer interactions to ensure satisfied shoppers and encourage repeat customer traffic.
* Projects a helpful, approachable manner – smiling, eye contact, open posture, greeting nearby shoppers. Stops tasks to help a customer with full attention.
* Uses knowledge of body language and cues, along with talking to customers to understand and provide the desired level of personal service.
* Answers all phone calls within 3 rings.
* Understands and communicates the particulars of ownership to shoppers and staff alike.
* Looks at the sales floor from the perspective of the customer to ensure shelves are full and inviting.
* Actively helps create an environment that is inclusive, safe, and respectful for everyone who works and shops at the co-op.
* Knows and promotes the cooperative principles and our Ends.
* Speaks positively and respectfully to and about coworkers, customers, local businesses, farms, and vendors.
* Operates with a sense of teamwork in daily tasks; approaches all things with solution-oriented thinking. Exhibits calmness under pressure.
* Supports customers, department, and store by being on time and ready to work at the beginning of scheduled shift.  Demonstrates regular, predictable attendance.
* Works with a sense of energy and completes tasks in a timely manner.
* Understands the importance of and demonstrates excellent communication. Uses knowledge of store organization to determine what information to share with whom, both within and across departments.
* Assumes the best in people. When facing an issue, goes direct to the person involved to work together toward a solution. Doesn’t engage in gossip.
* Promotes sustainability and reduces waste.
* Reads department and store communications.
* Attends all department and store meetings as required.
* Receives feedback and evaluations with a willingness to improve and better performance.
* Acts in a manner consistent with Common Ground’s principles, mission, and vision.
* Understands and adheres to store emergency and safety procedures.
* Understands employee safety measures for food handling and preparation. Uses the most functional and efficient methods that meet all local and federal health codes.
* Observes good ergonomic practices.
* Uses equipment safely.
* Ensures department work areas and aisles are clean and orderly and meets all Health Department and ADA requirements.
* Two (2) years in an outreach, marketing, communications,…