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IT Service Manager: Tier 3 Support & Facilities

Job in Urbana, Champaign County, Illinois, 61803, USA
Listing for: University of Illinois Urbana-Champaign
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    IT Project Manager, Systems Administrator, IT Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 80000 - 90000 USD Yearly USD 80000.00 90000.00 YEAR
Job Description & How to Apply Below
A prominent educational institution in Urbana, Illinois, seeks a Manager of User Support to oversee IT operations for Facilities & Services. The role demands strong leadership and technical expertise in managing User Support staff and ensuring efficient service delivery. Responsibilities include Tier 3 support for escalated issues and collaboration with educational departments to align IT services. A Bachelor's degree in IT or a related field and five years of relevant experience are required.

Competitive salary between $80,000 and $90,000 annually.
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