Field Support Technician​/Senior Field Support Technician - Student Affairs Technology

Field Support Technician/Senior Field Support Technician - Student Affairs Technology

Field Support Technician / Senior Field Support Technician

Student Affairs Technology is at the heart of transforming the student experience through innovative IT services for Student Affairs departments across campus. We work closely with business leaders and IT professionals to deliver technical solutions that enhance efficiency and build operational resilience. We’re looking for passionate individuals from all backgrounds who are eager to help shape and nurture a vibrant community aligned with our mission.

By joining our team, you’ll directly contribute to advancing the University's academic goals, fostering environments that promote student learning and success, championing diversity, and supporting the holistic development of all students. Your work will play a crucial role in creating a more inclusive, thriving campus for everyone.
We are hiring across several functions within Student Affairs Technology and invite you to view all our current openings here .
You are encouraged to apply for all positions that best match your profile and interests.

DETAILS for the FIELD SUPPORT TECHNICIAN

This position provides hardware, networking and audio visual field support for residential computer labs, administrative computers and other technology hardware for Student Affairs units.

• Field Support
• Field support for workstations, printers and other peripheral hardware for residential computer labs.
• Field support for workstations, printers and other peripheral hardware for administrative systems.
• Field support for wired and wireless networking troubleshooting and configuration.
• Install and configure new or modified equipment and software as required.
• Create and maintain end user documentation.
• Create and maintain technical documentation for technology staff.
• Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity.
• Audio-Visual Support
• Provide in the field assistance and troubleshooting for fixed audio-visual equipment, cameras, and digital signs.
• Hardware Lifecycle
• Purchasing५ and maintain asset management for technology equipment.
• Assist the development and testing with endpoint management applications for new workstation and laptop configurations.
• Other Duties
• Assume appropriate related additional duties to further the mission of the unit.
• Provide assistance with special technology projects.

Minimum Qualifications for the Field Support Technician:

• High school diploma or equivalent.
• Any one or any combination totaling grot four (4) years (48 months) from the following categories:
  • College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent. refle
  • 30 semester hours equals one (1) yeararlı (12 months)
  • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
  • 90 semester hours equals two (2) years (24 months)
  • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
• Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
• Demonstrated experience providing IT customer service to individuals in-person, over the phone, through a trouble ticket system, email, and/orানো chat tools.
• Demonstrated experience providing computer hardware, networking, and technology support.
• Demonstrated experience providing application and/or desktop support to end users.
• Demonstrated experience troubleshooting Windows workstation operating systems.
• Demonstrated experience supporting essential network services, including DNS, DHCP, and/or VPNs, including diagnosing network problems.
• Demonstrated experience in the use of Microsoft Active Directory or Entra  (Azure Active Directory), including computer object management.
• Demonstrated superiore experience supporting audio visual equipmentരി setup and maintenance.

Preferred Qualifications for the Field Support Technician

• Experience…